Shop Terms and Conditions

Postage Terms

All orders received before 2.30pm Monday to Friday with cleared payments will be posted the same day (unless stated otherwise in product description).

Orders received after 2.30pm eastern standard time will be posted the following day. Any order received after 2.30pm Friday will be posted on the Monday. We do not post after this time as the heats reached in the Australia Post boxes reach extreme temperatures and this may have an impact on the stock.

If you are paying via Direct Deposit and would like your order posted as soon as possible, please send a screen shot or copy of the receipt to

Postage Time Frames

CleftPals QLD Inc ship stock through Australia Post. Once we post your order the delivery times can vary depending on season, weather . Any dates for delivery are a guide only and are calculated on the basis that parcels and letters will be lodged by the relevant close off time at the Post Office or street posting box on the day of posting. Any dates for delivery do not take into account public holidays or weekends unless Saturday delivery is available. Subject to conditions which may change at the discretion of Australia Post. Service conditions apply. To see delivery time guides please visit Australia Post

Stock Pick up options.

CleftPals QLD Inc offers collection from 2 locations – Deception Bay and Kallangur. Please note that we are volunteers and offer collection as an alternative to postage. Whilst we offer this service we would like to remind you that we are made up of volunteers and collection isn’t always possible on short notice. You will receive an SMS advising you once your collection is ready with the collection address.